1. Acceptance of Terms: 
By accessing or using the Call My Ride mobile application (the “App”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the App.

2. Services. 
The App facilitates non-emergency transportation services for sponsored individuals or organizations in South Florida communities. Users can arrange transportation and logistics through The App or website for personal, noncommercial use. Call My Ride grants users a limited license to access and use the applications and related content solely for personal, noncommercial purposes, subject to compliance with the Terms. Restrictions include prohibitions on altering or exploiting the Services beyond permitted use, as well as accessing or impairing related systems or networks. Third-party services and content may be integrated, with separate terms and privacy policies, for which Call My Ride assumes no responsibility. Ownership of the Services and related rights belong to Call My Ride, with users granted limited rights under the license, excluding rights to Call My Ride’s intellectual property.

3. User Requirements. 
Users must register for an account, providing accurate information, and must be at least 18 years old. Passengers under 18 years old will need written consent from parents and the app must be installed on the parent’s phone and not the child’s. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage to the vehicle  or the driver In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

4. Booking and Payments:

• Rides must be booked a minimum of 12 hours in advance. Users can book rides through the App and utilize funds from their assigned wallet. Rides are charged at flat fees plus mileage, with rates varying based on the type of service required (ambulatory, wheelchair, stretcher). A discounted monthly subscription option is available for $100 per month, with a $5 administration fee charged monthly. Unused funds roll over to the following month.
• Charges are final, non-refundable, and may include taxes. Call My Ride can adjust charges at its discretion and may inform you of changes. Promotional offers may affect charges, but your use won’t be affected. You can cancel service requests up to 2 hours before the driver arrives, with possible cancellation fees. Charges don’t include tips for drivers, which are voluntary. After service, you can rate your experience and provide feedback.
• You’re responsible for repair or cleaning costs for damage beyond normal wear and tear to driver vehicles caused by your use of the service. If a repair or cleaning request is verified, Call My Ride may charge your designated payment method to cover the costs, which are non-refundable. 

The capacity of each van is 6 passengers. Group rates apply for three or more passengers. Multiple pick-ups or drop-offs are not permitted unless all passengers share the same pickup and drop-off location.

6. Cancellation Fee: 
Users are responsible for providing accurate booking information, including pickup and drop-off locations. Any changes or cancellations must be made at least 12 hours before the scheduled ride. Failure to adhere to these guidelines may result in penalties or additional charges.

7. Text Messages. 
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Call My Ride at any time by sending an email to info@callyyride.org. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

8. Promotional Codes. 
Call My Ride may issue promotional codes for Account credit or other benefits, subject to specific terms. These codes must be used lawfully and as intended, cannot be transferred or sold, and may be disabled or expire at Call My Ride’s discretion. Call My Ride may withhold or deduct benefits if the code use is deemed fraudulent or in violation of terms.

9. User-provided Content.
Call My Ride allows users to submit various types of content through the Services, such as text, audio, and visuals, including feedback, support requests, and competition entries (“User Content”). While you retain ownership of your User Content, by submitting it, you grant Call My Ride a broad license to use, modify, and distribute it without further notice or payment. You confirm that you have the necessary rights to grant this license and that your content does not violate any laws or third-party rights. Call My Ride reserves the right to review and remove User Content at its discretion without notice.

10. Network Access and Devices.
You are responsible for having the necessary data network access and compatible devices to use the Services. Your mobile network may charge fees for data and messaging. Call My Ride doesn’t guarantee the Services will work on all devices and warns of potential malfunctions and delays due to internet and electronic communication issues.

11. Limitation of Liability. 
Call My Ride specifies that it shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from the use of the services, even if they have been advised of such damages. They disclaim responsibility for any damages related to users’ use of the services, any transactions with third-party organizations, or delays beyond their control. The company’s total liability is limited to $100. It clarifies that while users can utilize its services to request transportation, goods, or logistics, it bears no responsibility for any issues with those services provided by third-party providers, except as stated in the terms. These limitations do not affect users’ rights as consumers under applicable law.

12. Indemnity.
Users agree to indemnify and absolve Call My Ride, its officers, directors, employees, and agents from any claims, losses, liabilities, and expenses, including legal fees, arising from their use of the services, breach of the terms, Call My Ride’s use of their user content, or violation of third-party rights, including those of third-party providers.

13. Intellectual Property: 
All content and materials available on the App, including but not limited to logos, text, graphics, images, and software, are the property of Call My Ride or its licensors and are protected by copyright, trademark, and other intellectual property laws.

14. Privacy Policy:
By using the App, you consent to the collection and use of your personal information as described in our Privacy Policy.

15. Modification of Terms: 
GBDC Entrepreneurship Institute 501(c)(3) Non-Profit reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the App after any such changes constitutes your acceptance of the new Terms and Conditions.

16. Termination: GBDC Entrepreneurship Institute 501(c)(3) Non-Profit reserves the right to terminate your access to the App at any time for justifiable reasons without prior notice.

 17. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

18. Other Provisions: Copyright infringement claims should be directed to Call My Ride’s designated agent, and notices can be given via the Services or email. Users cannot assign or transfer their Terms without approval, and the Terms constitute the entire agreement between users and Call My Ride. Additionally, there are guidelines for law enforcement requests, detailing the legal process for obtaining user information and handling emergency request, found here: callmyride.org/guidelines/legal